Beyond the black box: talk-in-interaction in the airline cockpit
This is the first and only micro-analytic study of the interaction between pilots in the cockpit of commercial aircraft. It examines, in close detail, the communication that pilots engage in with one another and with other parties, such as traffic controllers, as they perform the routine tasks involved in flying an aircraft. It also makes an important contribution to literature on work and language by addressing one of the most highly technological settings there is: the aircraft cockpit.Using data taken from audio and video recordings of pilots talking in aircraft cockpits on actual scheduled passenger flights, it draws on the analytical approaches of ethnomethodology and conversation analysis to analyse their task-related communications. It shows that although the tasks performed by pilots may be 'routine', the communications in and through which they are managed are artful accomplishments. Through the shaping of their talk, the pilots manage its indexical and situated properties in effective and skilled ways. In so doing they accomplish in their moment-by-moment interaction the required features of the pilot's work in the cockpit.
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The Workplace as Social Interaction
ILL TAKE CLIMB POWER
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accident action air traffic controllers aircraft airline cockpit airline pilots airport altimeter Altitude Alert Selector AP button approach ASEL button autopilot begins bravo juliet tango C.Goodwin C/PF C/PNF C/PNF says C/PNF's talk Captain checklist claim clearance climb power cockpit identities cockpit voice recorder conduct control yoke controller's conversation analysis crew members displays engine ethnomethodology example finger flaps flight crew flight level Flight Mode Panel Flight Safety Foundation fly the plane FO/PF Goodwin and Goodwin HDG dial heading identity of PF indicated airspeed individual identity initiates interaction invoke landing moment-to-moment monitoring non-talk activity okay orientation participants perform tasks personal pronouns Pilot-flying pilots develop pilots talk PNF's power levers precise coordination prescribed wordings prior talk procedures pronominal choices Psathas radio exchange relevant responsible routine runway salient Schegloff segment selected shared understanding social speed takeoff talk and non-talk taxi thousand three zero transcriptions turn at talk visual