Conflict Resolution Handbook: Managing Violence and Aggression in the Workplace
Lulu.com, Aug 1, 2008 - 133 pages
Support the environment and independent authors by purchasing 'Print-on-Demand' books Under the Health and Safety at Work Act 1974 and changes to Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) employers have a duty of care for reducing the risk of harm from violence, ensuring that staff receive adequate training and guidance. Not all employers can afford the thousands of pounds that it can cost to send staff on training courses to learn how to manage violent and aggressive situations. This book has been written to teach how to manage violence and aggression that is directed at you and others within the workplace. In my working career within the care and the retail industries I have been involved in over 1000 incidents involving high levels of violence and aggression, with over 300 of these potentially being life threatening. All of the skills and techniques have been tried and tested successfully on many occasions in real life situations.
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