Keeping customers happy: strategies for success

Front Cover
Self-Counsel Press, 1990 - Business & Economics - 168 pages
0 Reviews
A happy customer is the best asset company can have. In any business, it is essential that you develop an effective program to ensure that your patrons are satisfied with your product or service. Most businesses today realize the fundamental importance of good customer relations, but many are unaware of what is needed to achieve them. This book helps you develop a winning program that will keep your customers happy and coming back. "Good hands-on advice". National Federation of Independent Business Foundation

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

THE WHY OF CUSTOMER RELATIONS
7
WHAT DOES THE CUSTOMER EXPECT
26
THE VALUE OF SERVICE
42
Copyright

11 other sections not shown

Common terms and phrases

Bibliographic information