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According to nara Acting Archivist addition agency official Archives and Records Archives of Canada believe that nara compared those needs Contemporary management experts customer follow-up surveys customer needs customer satisfaction customer service orientation customers surveyed determine how nara Director Edwards Deming electronic exit interviews federal agencies Federal Records Centers Federal Register Gaebler gauge customer genealogists identifies its customers information on customer management experts stress management organization official nara needs nara officials nara responds NARA's holdings nara's mission nara's services National Archives Building needs and satisfaction needs with services Nixon Project staff number of customers obtain information obtain their opinions Office of Federal Office of Public Office of Records Office of Special President presidential libraries Public Programs public service plan public workshops Records Administration records management organization Regional Archives security staff Special and Regional strategic planning process technical assistance United States Senate users visitors Washington workshop evaluations