CSCW Requirements and EvaluationResearch in Computer Supported Cooperative Work (CSCW) has been progressing in academia for some time, feeding directly into the development of commercially-available groupware systems. At first limited to email and shared databases running on local area networks, recent advances in groupware technology have led to the development of sophisticated applications aimed specifically at the commercial user, ranging from workflow management systems to video conferencing. Now, as the availability of affordable systems is growing, so is the need for users and organisations to determine their requirements for future systems, and to evaluate how well available systems meet their needs. CSCW Requirements and Evaluation covers these and other important issues, providing both practical and academic perspectives on requirements and evaluation. It describes a variety of methods and approaches, based on specific case studies, and includes contributions from leading authorities in the field. Overall this volume provides invaluable reading for researchers and practitioners involved in CSCW, groupware development, information systems design, user-interface design, and organisational research. |
Contents
Cooperation Requirements Analysis and CSCW | 4 |
Measures of Process | 7 |
Dealing with Uncertainty Perspectives on | 10 |
Copyright | |
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Common terms and phrases
actions behaviour breakdown analysis changes chapter cognitive mapping collaborative computer conferencing computer systems conference configuration conflict context conversation criteria CSCW systems described discussion distributed cognition documents effect electricians electronic meeting systems end-users environment evaluation example face-to-face facilitator feedback focus group interaction group members group session approaches group support systems groupware human-computer interaction identified impact implementation individual interaction technology involved issues knowledge Lancaster University Loughborough University measures mediated communication mental models ments messages method negotiation objects outcome participants particular Paul Barber perspective possible practice problems relationship requirements analysis requirements capture requirements engineering requirements process responsibilities ROCOCO role shared understanding situation social specific SSADM stage stakeholders strategies structure studies suggest system design systems developers task technical techniques TecSec theory tion tool topic tutor group usability usage scenario user cost-benefit assessment video link
References to this book
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Proceedings of the 9th European Conference on Information Technology ... Ann Brown No preview available - 2002 |