books.google.com - Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey...http://books.google.com/books/about/Interviewing_Clients_across_Cultures.html?id=e0lfyT2EJwAC&utm_source=gb-gplus-shareInterviewing Clients across Cultures
