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A concrete example City of Gloucester Ontario
PS 2000 How not to do it
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activities addressing agencies approach BCGEU benefits CANADA Appendix Canadian cbents Centre for Research citizens clearer lines clients consultation consumers contractors Council customer contracts cut costs decision-making decisions departments deregulation Devolution and Decentralization economic effectiveness efficiency elected governments employees ensure environment equity establish example fewer public financial management flatter structures focusing Frontenac County government workers groups identify improve public programs improve service delivery increased initiatives involved issues Labour Research Centre LRC report National Consumers Council National Union North Tyneside Council NUCPS offices Ontario operations organizational Paul Starr performance indicators private sector problems productivity programs and services proposed Citizen's Charter public housing public sector reform public sector unions public sector workers quality of service Reforming the Public Research Centre Australia responsible result says the report service users Society specific spending staff Starr strategies Toronto TRACK workforce York University