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Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Chris Rock - Goodreads

Using a fictional analogy to illustrate a point is a useful writing convention. However, this book takes that overboard and creates and entire fictional world to illustrate the author's point. I'm ... Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Michelle Johnson - Goodreads

I read Raving Fans as a supplemental text for a college, Principles of Customer Service course. I think it's funny that many reviewers have rated this book negatively based on its size and its ... Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Troy Blackford - Goodreads

This thin book contains a few good ideas couched in an unnecessary attempt at a narrative structure that just makes the entire package feel amateurish and casts a negative light on the pieces of good ... Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Alex Stophel - Goodreads

Raving Fans is great. It is by far the best book written on customer service and here's why: it's extremely practical. There is so much that can be taken away from this book and applied immediately. Anyone communicating with customers HAS to read this book. Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Suzanne - Goodreads

Very easy read with some obvious things in it, but it is told in a way that makes it easy for anyone to get something new or helpful out of it. Highly recommend for anyone looking to strengthen their brand and create a fan base. Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Strongblack Coffee - Goodreads

The revolutionary approach to customer service came down the the simplest yet the most important principle, treating the customer right and making them the biggest fan of your business, services and ... Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Narfy - Goodreads

This is not a book I would ever willingly read on my own. It was assigned after management team was collectively dazzled. It is a book for people who don't read a lot. Large print, small words-I ... Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Leah - Goodreads

Meh. I had to read it for work. I work in a hospital. lol. Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Vanessa - Goodreads

After reading this book about customer service, I can see the types of people this would be useful for. Unfortunately for me it was a little too simple and basic so it didn't really challenge me or make me think how I would do things differently. Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Jack Vinson - Goodreads

Recommended by a colleague and contains some great basics of _thinking_ what you want your relationship with customers to be. But the setup is rather hokey. And it leaves a lot on the floor in favor of the story. My blog review. http://blog.jackvinson.com/archives/2... Read full review


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