Raving Fans: A Revolutionary Approach To Customer Service

Front Cover
HarperCollins, May 19, 1993 - Business & Economics - 160 pages
125 Reviews
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

  

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User ratings

5 stars
40
4 stars
44
3 stars
24
2 stars
9
1 star
8

Great insight on customer service. - Goodreads
Holy crap, the writing in this book is bad. - Goodreads
I enjoyed it as it was a quick read with good tips. - Goodreads
They provide simple lessons via story telling. - Goodreads
The story telling I feel was unnecessary. - Goodreads
HUGE margins and font. - Goodreads

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Alex Stophel - Goodreads

Raving Fans is great. It is by far the best book written on customer service and here's why: it's extremely practical. There is so much that can be taken away from this book and applied immediately. Anyone communicating with customers HAS to read this book. Read full review

Review: Raving Fans: A Revolutionary Approach To Customer Service

User Review  - Suzanne - Goodreads

Very easy read with some obvious things in it, but it is told in a way that makes it easy for anyone to get something new or helpful out of it. Highly recommend for anyone looking to strengthen their brand and create a fan base. Read full review

Selected pages

Contents

Section 5
20
Section 6
51
Section 7
111
Copyright

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About the author (1993)

Ken Blanchard is an international bestselling author and motivational speaker whose books, including The One Minute Manager, The One Minute Entrepreneur, and Leading at a Higher Level, have sold more than eighteen million copies in thirty languages. He lives in San Diego, California.

Bibliographic information