Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits

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Harper Collins, Apr 17, 1997 - Business & Economics - 336 pages
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Turned On is the definitive book on leading ordinary companies to extraordinary customer satisfaction and profits, using eight insights practiced by the best and brightest organizations. Dow and Cook focus on how these star companies grew profits a stunning 600 percent in the last five years. They also demonstrate how cutting-edge hospitals and inner-city communities rekindle the commitment of individuals to achieve phenomenal results. With action checklists, brainteasers and firsthand accounts, Turned On shows managers how to create long-term vitality.

Turned On explains how managers can let their employees take control of their jobs, think in new ways and find commonsense solutions to insurmountable challenges. Insights from the front line provide the much-needed clarity, faith and hope vital to working in today's tumultuous, high-stress environment.

  

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User Review  - pjasion - LibraryThing

Superb book on Customer Relationship Management! Includes profiles of companies who have adopted the principles in this book attest to their success in their market space. I actually used to send ... Read full review

Contents

INSIGHT
1
INSIGHT
3
INSIGHT
6
Be Brilliant on the Basics
35
INSIGHT
41
HAVE THE COURAGE TO
67
Color Outside the Lines
80
No Company Is an Island
88
A Few Good Measures
168
Ensure What Gets Measured Gets Done
173
INSIGHT
181
Hire the Head and the Heart
185
Sow the Seeds of Greatness
192
Build a Winning Team
199
Learn by Design
208
Put Your Money Where Your Mouth Is
217

INSIGHT
95
INSIGHT
119
Live a Life of Access
125
Information Upgrade 5 0
133
Hit a Grand Slam
140
MEASURE WELL ACT FAST
151
The World According to TARP
155
Measure in the Real World
161
Make Every Person Feel Special
225
The Power of One
234
INSIGHT
243
Guardian of the Values
248
Promote Leadership at All Levels
256
Vitality Scorecard
281
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