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Forging hightech public services
citizenship and democracy in
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agenda analysis applications approach associated assumptions automation bandwidth Bellamy bureaucracy business processes capabilities CCCJS CCTA central Chapter Citizen's Charter citizens citizenship client group complex computerized computing consumer democracy consumerism contemporary costs customers debate democratic Department domain economic economies of scope efficiency emergence emphasis enhanced epistemic communities established example exploitation forms Free-nets HM Treasury Home Office ICTs important increasingly industry information age information and communications information flows information polity information resources information society information superhighway information systems infrastructure initiatives innovations institutional integration interactive Internet interpretation issues kinds mainframe computers ment munications offer OFTEL on-line Open Government operational optical fibre organizational organizations political potential principle problems programme projects public administration public services re-engineering reinvention relationships service delivery shaping significance smart card social security specific strategy suppliers Taylor telecommunica telecommunications telecommunications networks telephony tion universal service users