The Mouth Trap: Strategies, Tips, and Secrets to Keep Your Foot Out of Your Mouth

Front Cover
ReadHowYouWant.com, Jan 28, 2009 - Business & Economics - 328 pages
1 Review
Do you ever put your foot in your mouth? Some believe it's a genetic problem ''bad wring'' installed in the brain that forces people to open mouth and insert fool. Others believe it's a personality trait they can't change or control. If you have ever had this problem The Mouth Trap will show you how to deliver a message and achieve the Outcome you desire....Based on Dr. Gary Seigel's research and techniques taught to thousands nation-wide, this book offers easy-to-follow guidelines that will help you script your way to success, even in the most confrontational, hard-to-manage situations.
  

What people are saying - Write a review

Great tips on communication

User Review  - jjreynolds - Overstock.com

I heard about this book because some one said it helped her deal with a difficult customer at work. It sure helps!~ The tips are easy to follow. I loved the stories. I found the chapter on email road ... Read full review

Contents

Decide What You Want Before Opening Your Mouth 1 Chapter Two Dont Listen to the Voices in Your Head
26
Death by Conversation
58
The Personality Chapter Know Your Audience 85 Chapter Five The Joy of Scripting
118
What Happens if Im Speaking to a Big Fat Jerk? 146 Chapter Seven Coaching Employees From Hell
169
Maybe You Didnt Say a Word but Your Body Language
182
The Diversity Chapter
204
Road Rage on the Computer
227
How to Recover After You Put Your Foot in Your
256
Postscript
281
Copyright

Common terms and phrases

Bibliographic information