Evaluating library staff: a performance appraisal system
This excellent resource will benefit not only library managers and supervisors whose goal is top-quality service, but also their employees and patrons as well.
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H Expectations for Quality Service
From the Code to the Standards
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appraisal period appropriate assistance automated Behavior Action Plan cataloging category relate directly CD-ROM children's services circulation and shelving coaching Code of Service collections comments and examples Comments Examples communicate computer printers computer software dards departmental Director discuss effective employee and supervisor Examples of Behavior exceeds standard expected friendly manner Gary Glenda goals greets others sincerely head of circulation Implements individual's position description librarian library-wide library's Code mance Margot meet the standard meets standard needs improvement non-public service overall point value patron or coworker Patrons and Coworkers patrons and staff performance appraisal document performance appraisal system performance document performance evaluation Performance Guidelines Personal Development programming quality service responsibility River Public Library Rocky River Public scheduled Service to Patrons services staff specific job duties Specific Job Standards staff member stan Standards of Performance supervi Supervisory Standards tabulation sheet technical services technical services staff tion