Incentive pay in the civil service: the case of the California job agent

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Rand Corporation, 1975 - Business & Economics - 37 pages
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In 1972 the California Department of Human Resource Development asked the Rand Corporation to develop a system to measure the job performance of a new class of employment counselors, known as job agents. The State's intent, working under specific legislative mandate, was to compensate job agents primarily on the job agent's achievements in obtaining successful completion of training and employment goals by eligible persons--a system of incentive pay. The system that was developed and the problems in trying to implement that system are the subjects of this paper.

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