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BACKGROUND TO THE WARRANTY CONTENT ANALYSIS 1
ROLE OF A WARRANTY
RESULTS OF WARRANTY CONTENT ANALYSIS
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Appendix Arthur Young automobile brand automobile model automobile warranties cars changes Chapter Chrysler Chrysler Corporation CM CM CM Code consequential damage exclusion Consumer Baseline Study covered by warranties differentiated markets Disclosure Rules dispute contact point drive train EXHIBIT IV-2 express warranty extent of warranty Federal Trade Commission foreign warranties impact implied warranties informal dispute settlement introduction of warranties legislation into Congress limited Magnuson-Moss Act Magnuson-Moss Warranty Act maintenance maintenance-related exclusions miles missing data percent of warranties purchase decision readily understood language reading ease scores sales-weighting analysis selected exclusions share of market specific exclusions terms and conditions tie-in arrangements trend typical duration Uniform Commercial Code warranties containing warranties excluding warranties legislation warrantor Warranty Analysis Worksheets warranty content analysis warranty coverage warranty data warranty readability warranty terms WARRANTY TRANSFERABILITY ОО ООО т т ч ч