IMS: The Excellence Model

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BSI British Standards Institution, 2004 - Information resources management - 122 pages
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Management, Quality, Quality assurance systems, Quality and Management
  

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Contents

Introduction
1
Standards A process benchmark
26
The need for continual improvement Beyond the badge
33
Challenging assumptions How well do the processes
40
Process measurement
50
The need for process analysis
54
Models for assessing an organization
62
The Excellence Model
69
Conducting an assessment
75
Comparisons with the best Benchmarking
97
Summary
110
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