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activities analysis and/or approach to e-government architecture assessment benefits centralized approaches Chapter checklist clients components constraints costs current reality data flow diagram data quality decentralized approaches decisions described design-reality gaps diagram discussed e-government application e-government projects e-government strategy e-government systems Entity-relationship diagram ergonomics evaluation example external factors failure Figure focus groups hard hardware hybrid approach identified implementation individual information systems initial input internal involved IS/IT issues ment mentation objectives and values Office Online Appendix operation orga organizational output outsourcing performance policies political priorities private sector problems process map project management public agencies public data public sector organizations rational records responsibilities rich picture risk role Section skills soft SSADM staff stakeholders strategic planning structures suppliers system lifecycle systems development tasks techniques tion typically UNDESA users
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