Quality Public Management: What it is and how it Can be Improved and Advanced

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Rowman & Littlefield, Jan 1, 2001 - Political Science - 323 pages
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George Beam's Quality Public Management shows how public sector organizations can be managed to maximize performance and citizen satisfaction. Beam builds on the theories and practices of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum, and presents a form of management that overcomes the limitations of TQM, privatization, competition, and 'running government like a business'. Quality Public Management demonstrates how the principles of Quality management can be successfully implemented in all major aspects of public organizations such as Processes (recruitment, training, compensation, promotion, budget and policy making, and procurement), Structures (teams, partnerships, and networks), and Personnel (line workers, middle management, and executive officers). Beam's well-organized and carefully argued book will be of interest to Public Administration professionals, students, and concerned citizens alike. A Burnham Publishers book
  

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Contents

The QUALITY Standard
3
Distinctive Features of QUALITY Products
4
A Style of Management
9
Scientific Characteristics of QUALITY Management
10
System Analysis
14
Behaviorism
19
Principles of QUALITY Management
23
The QUALITY Standard cont
31
Characteristics of QUALITY Personnel
166
Line Personnel
179
MiddleLevel Personnel
180
TopLevel Personnel
183
Staffs
187
Improving and Advancing QUALITY Public Management
193
Improving QUALITY Public Management
195
Reducing Commitments to Ideologies
199

QUALITY Processes Structures and Personnel
53
Processes and the QUALITY Movement
55
Characteristics of QUALITY Processes
57
Characteristics of QUALITY Human Resource Management Processes
67
Processes and the QUALITY Movement cont
79
QUALITY Education and Training
87
QUALITY Compensation and Promotion
100
Processes and the QUALITY Movement cont
105
QUALITY Procurement Processes
118
Structures and the QUALITY Movement
131
Characteristics of QUALITY Structures
133
Teams Partnerships and Networks
152
Personnel and the QUALITY Movement
163
Personnel Are Crucial
164
Eliminating Totalism
204
Better Research
212
Decrease Unionism
226
Advancing QUALITY Public Management
228
The QUALITY Governance Association
230
Personal Attributes and Behaviors of Association Members
242
Strategic Role for QUALITY Chief Executives
249
QUALITY Management Theorists Practitioners and Associations
251
Critiques and Assessments of QUALITY Management and of the QUALITY Movement in Government
257
Notes
261
References
295
Index
313
Copyright

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Public management and organizational performance: The effect of ...
Quality public management: what it is and how it can be improved and. adapted. Chicago: Burnham. Behn, R. (1991). Leadership counts. ...
doi.wiley.com/ 10.1002/ pam.10078

Blackwell Publishing Ltd Oxford, UK and Malden, USA JOPO Journal ...
David R. Connelly, Western Illinois University Quality Public Management: What It Is and How It Can Be Improved and Advanced. By George Beam. ...
www.blackwell-synergy.com/ doi/ xml/ 10.1046/ j.1468-2508.2004.00152.x

About the author (2001)

George Beam is associate professor of public administration and past director of graduate program in public administration at the University of Illinois in Chicago. He is author of Usual Politics as well as co-author and co-editor of other books on American government, action strategies, and proposals for reforming American government and politics.

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