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action plan areas activities affected horizontal interaction Chapter communication concept conducted conflict cooperation coordination Corporate Deming depicted in Figure described discussed Edwards Deming effective emergent emphasized environmental scanning Fayol Figures and Tables formal social structure functional areas functional strategies Galbraith gang plank grounded theory guidance team Henri Fayol horizontal interaction occurs hoshin kanri identified implementation important improvement initiative context integration interdependence interviews involved Juran Koura Kume lateral relations Leadership Team members linked literature major findings matrix matrix management mechanisms Mintzberg multidivisional form multifunctional teams network organization organization structure organization-wide business planning organization's organizational form organizational hierarchy organizational learning organizational performance improvement organizational units participating organizations PDCA performance measures perspective product development Progressive Health relationships run chart scientific inquiry paradigm service area strategic improvement initiatives strategic management strategic objectives strategic project team suggested theory Toyota Motor Company types vertical communication vertical interactions Yes The researcher