Satisfaction Guaranteed: The Making of the American Mass Market

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Smithsonian Institution Press, 1989 - History - 339 pages
3 Reviews
With colorful prose and provocative stories, Satisfaction Guaranteed uncovers the roots of America's consumer society, obsession with shopping, and devotion to brands. This sweeping history provides the reader with a better understanding of how clever and manipulative the advertising industry has been in order to beguile us with goods. From Gillette razors and Kodak cameras to Ivory soap and Kellogg cereals, what used to be obscure small brands have become household names and items sold on a previously unimaginable scale. Hailed by the Los Angeles Times as "a cautionary tale of how turn-of-the-century American capitalism invented and exploited the mass market," Satisfaction Guaranteed is a ground-breaking classic in social history and social criticism. Book jacket.

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Review: Satisfaction Guaranteed: The Making of the American Mass Market

User Review  - Monte Lamb - Goodreads

This book is a history of marketing when the USA was developing after the Civil War until the 1920's. It starts real good, but about 2/3's of the way through, it starts to drag. I am not quite sure ... Read full review

Review: Satisfaction Guaranteed: The Making of the American Mass Market

User Review  - charles gehr - Goodreads

pretty good, pretty good. Read full review

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About the author (1989)

Susan Strasser is the author of the award winning "Never Done" & "Satisfaction Guaranteed: The Making of the American Mass Market." Her articles have appeared in "The New York Times," "The Washington Post," & "The Nation." A professor of history at the University of Delaware, she lives near Washington, D.C.

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