Personal Empowerment: Achieving Individual and Departmental ExcellenceDiversity issues in the workplace can reduce productivity for the team and create challenges for managers. In this ground-breaking work, authors Bennie L. Crane and Dr. Julian Williams explain in a straightforward and commonsense manner how to strengthen organizations by empowering individuals. Crane uses his years as a Chicago firefighter and facilitator for examples in a method that is applicable to teams and organizations in any work environment. Contents: Let the Healing Begin Personal Agenda: Now More Than Ever The Human Endowments Empowerment Vs Entrapment Tradegy of the Age Empersonal Communications &Ten 7-Ton Elephants Standing in a Row Human Behavior Conflict Resolution Communications Model Behavior/Attitude/Value Model Winners Vs Losers Effective Leadership The Million-Man March Conclusion Appendix A-Personal Motivational Workbook. |
Contents
Questions for Discussion | 10 |
PERSONAL AGENDA NOW MORE THAN EVER | 13 |
THE HUMAN ENDOWMENTS | 17 |
Finding the Positive and Taking Charge of Your Happiness | 19 |
Guiding Principles | 20 |
Review of the Process | 22 |
Stress Management | 23 |
Chicago Firefighters Strike 1980 | 70 |
CONFLICT RESOLUTION | 81 |
Types of Conflict | 83 |
COMMUNICATIONS MODEL | 89 |
BEHAVIORATTITUDEVALUE MODEL | 91 |
WINNERS VS LOSERS | 93 |
EFFECTIVE LEADERSHIP | 95 |
Problem Solving and Management Techniques | 97 |
EMPOWERMENT VS ENTRAPMENT | 29 |
TRAGEDY OF THE AGE | 41 |
INTERPERSONAL COMMUNICATIONS | 47 |
TEN 7TON ELEPHANTS STANDING IN A ROW | 61 |
HUMAN BEHAVIOR | 65 |
The Ways People Differ | 66 |
Processes That Shape and Reshape the Personality | 67 |
Fulfillment of Needs | 68 |
EMBRACING RESPONSIBILITY AND TRUST | 103 |
A Trust Model | 107 |
NoFault Solutions that Break Through Stereotypes | 108 |
How Do We See One Another? | 118 |
CONCLUSION | 137 |
PERSONAL MOTIVATIONAL WORKBOOK | 141 |
The Personal Agenda Outline Worksheet | 145 |
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Page 6 - The most important human endeavor is the striving for morality in our actions. Our inner balance and even our very existence depend on it. Only morality in our actions can give beauty and dignity to life.