TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

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Wiley, Apr 8, 2011 - Business & Economics - 208 pages
6 Reviews
A fresh, effective, and enduring way to lead—starting withyour next interaction

Most leaders feel the inevitable interruptions in theirjam-packed days are troublesome. But in TouchPoints, Conantand Norgaard argue that these—and every point of contact withother people—are overlooked opportunities for leaders toincrease their impact and promote their organization's strategy andvalues. Through previously untold stories from Conant's tenure asCEO of Campbell Soup Company and Norgaard's vast consultingexperience, the authors show that a leader's impact and legacy arebuilt through hundreds, even thousands, of interactive moments intime. The good news is that anyone can develop "TouchPoint" masteryby focusing on three essential components: head, heart, andhands.

TouchPoints speaks to the theory and craft of leadership,promoting a balanced presence of rational, authentic, active, andwise leadership practices. Leadership mastery in the smallest andotherwise ordinary moments can transform aimless activity inindividuals and entropy in organizations into focusedenergy—one magical moment at a time.

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Review: TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

User Review  - Robert B - Goodreads

Practical leadership advice from the former CEO of Campbell Soup and a leadership consultant. Argues that leaders should listen carefully, help others frame their issues, create a sense of urgency ... Read full review

Review: TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

User Review  - Beth Gardner - Goodreads

Not bad - definitely some helpful information and perspectives Read full review

About the author (2011)

Douglas Conant is president and CEO of Campbell SoupCompany. Under his leadership, Campbell reversed a precipitousdecline in market value and employee engagement, improving itsfinancial profile, enhancing its diversity and inclusion practicesand raising its corporate social responsibility profile. PreviouslyConant held management positions at Kraft and General Mills, andwas president of the Nabisco Foods Company.

Mette Norgaard is an expert on strategic leadership andlearning. She advises executive teams around the world on how tocreate distinct learning solutions that advance their companies'strategies. She has worked with senior-level leaders fromMicrosoft, Procter & Gamble, GE Capital, Nucor Corp.,Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer.Previously Norgaard was a consultant for FranklinCovey Co.

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