Total Quality: Management, Organization, and StrategyThis book has three objectives in mind for managers and business professionals: 1) to familiarize managers with the basic principles and methods associated with total quality management; 2) to show managers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between TQM principles and the theories and models studied in management practice. |
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achieve approach AT&T Award criteria Baldrige Award Baldrige criteria Baldrige National Quality benchmarking cause-and-effect diagram check sheet company's continuous improvement cost create creativity cross-functional cross-functional teams culture customer needs customer satisfaction customer-supplier Deming Deming Prize Deming's deployment Discussion Questions Edwards Deming employees empowered empowerment ensure example firms focus focused functional goals Hillshire Farm House of Quality identify implementation important improve quality industry innovation Japanese Juran leaders leadership learning Malcolm Baldrige National manufacturing meet National Quality Award operations organization organizational percent performance poka-yoke practices principles problems products and services Quality Function Deployment quality improvement Quality Management Quality Progress relationships requirements responsibility Review role Solectron specific standards statistical process control Strategic Planning strategy structure suppliers Tampopo teamwork theory tomers top management total quality Total Quality Management vision workers Xerox