Total Quality: Management, Organization, and Strategy

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South-Western College Pub., 2000 - Business & Economics - 376 pages
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Not long ago total quality management was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses. James Evans, well-known professor, consultant, and Malcolm Baldrige Award Examiner, provides real-world illustration of the relationship between Total Quality principles and management and organizational theories.

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Contents

Quality in CustomerSupplier Relationships
143
Designing Organizations for Quality
173
Total Quality and Organizational Change
197

2 other sections not shown

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About the author (2000)

James R. Evans is Professor of Quantitative Analysis and Operations Management, and Director of the Total Quality Management Center in the College of Business Administration at the University of Cincinnati. He received BSIE and MSIE degrees from Purdue, and a Ph.D. in Industrial and Systems Engineering at the Georgia Institute of Technology. Professor Evans has published over 70 refereed journal articles and many conference proceedings papers, and is author or co-author of over a dozen books in the areas of quality management and control, management science, operations management, creative thinking, and mathematics.
He serves on several editorial boards of research journals and is a Fellow in and was 1997-98 President of the Decision Sciences Institute. He has also been active in the Institute for Operations Research and Management Science and the Institute of Industrial Engineers, having served as Cincinnati Chapter President and national Director of the Operations Research Division.
Professor Evans has done applied operations research for several companies, was a finalist in the INFORMS Franz Edelman Competition, and schedules umpires for The American Baseball League. He has served as an Examiner and Senior Examiner for the Malcolm Baldrige National Quality Award from 1994 through 1999; judge for the Ohio Manufacturer's Association Case Studies in Team Excellence Competition since 1996; and Chair of the Seasongood Innovation Awards for the City of Cincinnati in 1997-1998.

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