...processes, not in terms of functions, divisions, or products. One of Davenport's major propositions is that the adoption of a process view of the business with the application of innovation to key processes will result in major reductions in process cost, time, quality, flexibility, service levels, and other...

...fix ' to resolve short-term functionally based, operational problems. Accordingto Davenport (1993), "Process innovation combines the adoption of a process...innovation to key processes. What is new and distinctive aboutthis combination is its enormous potential for helping any organization achieve major reductions...