Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Google eBook)

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John Wiley & Sons, Oct 15, 2002 - Business & Economics - 352 pages
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This book explains how an organization can measure and manage performance with the Balanced Scorecard methodology. It provides extensive background on performance management and the Balanced Scorecard, and focuses on guiding a team through the step-by-step development and ongoing implementation of a Balanced Scorecard system. Corporations, public sector agencies, and not for profit organizations have all reaped success from the Balanced Scorecard. This book supplies detailed implementation advice that is readily applied to any and all of these organization types. Additionally, it will benefit organizations at any stage of Balanced Scorecard development. Regardless of whether you are just contemplating a Balanced Scorecard, require assistance in linking their current Scorecard to management processes, or need a review of their past measurement efforts, Balanced Scorecard Step by Step provides detailed advice and proven solutions.
  

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Contents

PART ONE INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD
1
PART TWO STEPBYSTEP DEVELOPMENT OF THE BALANCED SCORECARD
37
PART THREE EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATIONS MANAGEMENT SYSTEM
199
PART FOUR SUSTAINING BALANCED SCORECARD SUCCESS
255
PART FIVE BALANCED SCORECARDS IN THE PUBLIC AND NOTFORPROFIT SECTORS AND CONCLUDING THOUGHTS ON SCORECARD...
291
About the Author
326
Index
327
Copyright

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Page 2 - I often say that when you can measure what you are speaking about and express it in numbers you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind...
Page xiv - The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.

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About the author (2002)

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached at (760) 918-5990.

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