The Consulting Process in ActionThis book is the accumulation of 35 years of work of the authors who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques. The authors identify the six phases of almost any consultant-client working relationship: engaging in initial contact and entry; formulating a contract and establishing a helping relationship; identifying problems through diagnostic analysis; setting goals and planning for action; taking action and cycling feedback; and completing the contract. This book emphasizes the role of the consultant (internal or external) in an organizational setting. The reader will learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. The use every chart, checklist, and reference in this work will improve your job performance. Learn to: recognize the phases in consulting; cope with ethical dilemmas; assess and evaluate your projects; consult in internal settings; facilitate change; and more. |
Contents
References and Suggested Readings | 81 |
A Suggestions for Continued Learning | 117 |
Index | 125 |
Copyright | |
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Common terms and phrases
Ability action research activities advocate alternatives American Psychological Association appropriate areas attitudes change agent Chapter check sheet clarify client system code of ethics collaboration commitment competence consultant and client consultant roles consulting process consulting relationship consulting situation contract criteria data collection diagnosis effective ethical dilemmas explore external feedback Focus focuses force-field function George Washington University goals Gordon guidelines helper helping process helping the client human identified important individual inside consultant internal consultant interpersonal intervention decisions interview involved Kurt Lewin La Jolla learning Lippitt methods National Training Laboratories norms one's organization development organizational oriented phases of consultation planning practice practitioners problem problem-solving procedures process consultation profes professional questions relevant responsibility Ronald Lippitt situational ethics social solve standards sultant teams techniques tion Training and Development University Associates utilize values X XX XX XX X XX XX XX