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achieve AECI affirmative action affirmative action programme African Afrikaans apartheid appies appraisal approach asked attitudes become behaviour believe black managers black supervisors black workers boss career Cashbuild Chris Lloyd communication conflict consulted cooperation COSATU culture Director discrimination economic education and training emphasised environment Eskom executives experience future Green Areas Human Resources implementation improved industry interviewed involved issues Johannesburg leadership learning major managerial Manpower Brief ment mentor Mercedes-Benz mid-management middle managers Modderfontein move Nedcor negotiating Nissan NUMSA offer operating opportunities organisation P.G. Bison participation performance performance appraisal political position problems productivity programme promotion realised relationships respondents retrenchment Ricardo Semler role Sasolburg senior management shop stewards significant skills social South Africa Soweto staff stewards structures talk team leader technical techniques there's tion told trade unions Transnet violence white supervisors women workshop