Government 2.0: Using Technology to Improve Education, Cut Red Tape, Reduce Gridlock, and Enhance Democracy

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Rowman & Littlefield, May 1, 2007 - Computers - 299 pages
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Unhyped and therefore unnoticed, technology is altering the behavior and mission of city halls, statehouses, schools, and federal agencies across America. From transportation to education to elections to law enforcement (or, as we're now referring to it, 'homeland security'), the digital revolution is transforming government and politics, slashing bureaucracies; improving services; producing innovative solutions to some of our nation's thorniest problems; changing the terms of the Left/Right political debate; and offering ordinary people access to a degree of information and individual influence until recently accessible only to the most powerful citizens, finally redeeming the Founding Fathers' original vision for our democracy, and enriching American life and society in the process. Based on interviews with over 500 leading politicians, researchers, technology industry CEOs and leaders, futurists and front-line public employees, Government 2.0 journeys across America and overseas to demonstrate the promise and perils of this emerging world and offer a likely road map to its implementation. You'll hear from technology executives preparing for an onrushing future when, for many citizens, most government interactions could take place on private-sector websites; from bureaucrats like OSHA's Ed Stern fighting to get their agencies to adopt expert systems technology; from William Bennett, whose virtual education company offers a glimpse into one possible future of American education; and from Governor Jeb Bush and former Mayor Rudolph Giuliani as they endeavor to overcome bureaucratic inertia to provide more open, efficient, and effective governments. Rich with anecdotes and case studies, Government 2.0 is a must read for every entrepreneur frustrated by paperwork, every parent who's sick of being surprised by bad report cards, every commuter stuck in traffic, every activist trying to fight City Hall, and every taxpayer who cares about the future of government.
  

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Contents

MyGov Building a CitizenCentered Government
13
Knocking Down Walls and Building Bridges
34
INFORMATION AGE APPROACHES TO PRESSING PROBLEMS
57
The Infinite Classroom
59
Wired Roads
81
G2B The eGov Invisible Hand
101
DIGITAL DEMOCRACY
123
The Transparent State
125
BREAKING THROUGH THE BARRIERS
181
Solving the Privacy and Security Riddle
183
Cyber Defense
210
Overcoming Hidden Hurdles
223
Epilogue
241
Afterword
245
Notes
255
Index
279

The Electronic Advocate Citizenry Online
143
Campaigns and Elections on the Web
161
About the Author
299
Copyright

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Page 6 - In an age when terrorists move information at the speed of an email, money at the speed of a wire transfer, and people at the speed of a commercial jetliner, the Defense Department is bogged down in the micromanagement and bureaucratic processes of the industrial age not the information age.

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About the author (2007)

William D. Eggers is senior fellow at the Manhattan Institute and global director for Deloitte Research, Public Sector in Washington, D.C. He is the coauthor of Revolution at the Roots: Making Our Government Smaller, Better, and Closer to Home (1995), which won the Sir Anthony Fisher International Memorial Award, and Governing by Network The New Shape of the Public Sector (2004), winner of the 2005 Louis Brownlow Book Award. He splits his time between Austin, Texas and the Washington, D.C. area.

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