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$34 million administrator for network Appendix areas AT&T attributable to GSA's billing disputes Billing Management Division contractor customer agencies customer service orders deputy associate administrator disputed charges duplicate vendor-provided services eliminate ensure Fairview Heights office Federal Telecommunications System fiscal year 1991 FTS 2000 Billing FTS 2000 contracts FTS 2000 networks FTS 2000 Overhead FTS 2000 program FTS 2000 services FTS 2000 vendors functions GM&A GSA's FTS GSA's Office GSA's Overhead Costs GSA's oversight GSA's processing Handling Information System implement Information Management Management and Administration Management and Technology management review million in fiscal MITRE Corporation monitoring of network network monitoring network services Office of FTS old FTS ordered service organizational study overhead rate oversee personnel processing of Sprint's reassess require GSA reserve accounts Resources Management responsibilities separate service oversight service oversight centers Sprint Sprint's bills streamlined Support Contracts Technical Assistance Technology Division Trouble Handling Information trouble reports vendor's network