Quality is Free: The Art of Making Quality CertainManagement development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard; discusses the management attitudes and behaviour required to achieve this; presents a fictional case study for use as teaching and training material. |
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Page 38
... ment actions Stage 1 : Uncertainty No comprehension of quality as a man- agement tool . Tend to blame quality department for " quality problems . " Quality is hidden in manufacturing or engineering depart- ments . Inspection probably ...
... ment actions Stage 1 : Uncertainty No comprehension of quality as a man- agement tool . Tend to blame quality department for " quality problems . " Quality is hidden in manufacturing or engineering depart- ments . Inspection probably ...
Page 39
... ment ; becoming supportive and helpful . Quality department reports to top man- agement , all ap- praisal is incorpo- rated and manager has role in manage- ment of company . Corrective action communication es- tablished . Problems are ...
... ment ; becoming supportive and helpful . Quality department reports to top man- agement , all ap- praisal is incorpo- rated and manager has role in manage- ment of company . Corrective action communication es- tablished . Problems are ...
Page 136
... ment the program . The quality manager must be clear , right from the start , that Zero Defects is not a motivation ... ment will be flattening out . At that point the new commit- ment to an explicit goal takes over , and the improvement ...
... ment the program . The quality manager must be clear , right from the start , that Zero Defects is not a motivation ... ment will be flattening out . At that point the new commit- ment to an explicit goal takes over , and the improvement ...
Contents
Quality May Not Be What You Think It Is | 15 |
1234 | 22 |
Management Understanding and Attitude | 41 |
Copyright | |
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Common terms and phrases
acceptance accomplish agement Al Fielding attitude audit Bat Masterson Bill cause Charlie charts commitment computer programming concept conformance corrective action cost of quality defect prevention discuss Elmer employees errors everything feel field service manager function goals going Grid happen Hugh idea implement individual inspec inspection and test involved Kate lems look manufacturing measurement meeting ment never nonconformance operation percent performance person personnel planned plant printed circuit board prob problems profes professional purchasing quality department quality engineering quality improvement program quality improvement team Quality is free quality management quality program Ralph Lowell recognize requirements rework schedule smiled someone specific staff standard step sumer supervisor suppliers sure talk tell things thought tion understand wrong ZD day ZD program Zero Defects