Quality is Free: The Art of Making Quality Certain

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McGraw-Hill, 1979 - Business & Economics - 309 pages
Management development guide on quality control - notes the reduction in production costs resulting from the implementation of a zero- defect quality standard; discusses the management attitudes and behaviour required to achieve this; presents a fictional case study for use as teaching and training material.

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Contents

Quality May Not Be What You Think It Is
15
1234
22
Management Understanding and Attitude
41
Copyright

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