Management: concepts & practices
This contributed text examines todays most important management issues, including managerial decision making and finance with thorough exploration and analysis of key concepts and practices. It's companion web site includes, an Instructor's Manual, PowerPoint slides, and a supplementary download site with useful weblinks. Suitable for students studying business or management in further or higher education and introductory management modules for non-specialists.
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Section A THE MANAGEMENT CHALLENGE 1 The challenge of management
Leadership in management
Managing a consumer focus
92 other sections not shown
achieve action activities analysis approach areas argued behaviour British Airways Chapter communication competitors consumer corporate Corporate Social Responsibility cost culture customer needs decision effective employees environment environmental example Exhibit factors feedback Figure firms focus functions goals Harvard Business Review Harvard Business School Human Resource Management human resources identify implementation important improve increase individual industry internal investment involved Ishikawa diagram Japanese leaders leadership managerial manufacturing ment motivation objectives operations management organisation organisation's particular performance Peter Drucker problems product or service products and services profit programme public sector quality circles responsibility result role senior managers share situation skills staff strategic management strategic plan strategy structure style subordinates success targets task Tesco theory tion total quality total quality management workers