An Empowering Approach to Managing Social Service Organizations (Google eBook)

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Springer Publishing Company, Aug 30, 2006 - Social Science - 464 pages
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Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization.

This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including:

  • Values and ethics
  • Organizational structure
  • Diverse clientele and access to services
  • Barriers to service delivery
  • Cultural competency
  • Fight for social justice
  • Financial resource management
  • Evaluating program outcomes
  • Control of the external environment

A must-have reference, An Empowering Approach to Managing Social Service Organizations will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment.

  

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Contents

Performance Evaluation
BOX 82 LEADERSHIP
WORKING WITH VOLUNTEERS
BOX 83 USING VOLUNTEERS
EMPOWERING THE MANY RATHER THAN THE FEW
SUMMARY
CHAPTER 9
ENCOURAGING MANAGEMENT SKILL DEVELOPMENT AND STRENGTHS FOR EMPOWERMENT

AN EMPOWERING APPROACH TO SOCIAL SERVICE MANAGEMENT
KEY CONCEPTS USED IN THE TEXT
CHAPTER 2
THE FUNCTIONS OF ORGANIZATIONS
SOCIAL SERVICE ORGANIZATIONS
THEORIES ABOUT ORGANIZATIONAL MAINTENANCE
Institutional Theory
THEORIES ABOUT HOW PEOPLE INTERACT IN ORGANIZATIONS
Applications and Limitations of Theories About Human Interaction in Organizations
PowerDependencyTheory
THEORIES ABOUT HOW ORGANIZATIONS INTERACT WITH THE SURROUNDING ENVIRONMENT
Applications and Limitations of Theories Related to Adaptation to the External Environment
Total Quality Management
BOX 23 CHOOSING A MODEL OF MANAGEMENT PRACTICE
SUMMARY
CHAPTER 3
VALUES
ETHICS
SOCIAL WELFARE MANAGEMENT PRACTICE
BOX 31 COMPETING VALUES
Ethical Responsibilities to Clients Standard 1
Ethical Responsibilities in Practice Settings Standard 3
Ethical Responsibilities as Professionals Standard 4
Ethical Responsibilities to the Broader Society Standard 6
SUMMARY
CHAPTER 4
INFORMAL ORGANIZATIONS
PUBLIC ORGANIZATIONS
FORPROFIT ORGANIZATIONS
CONVERTING AN INFORMAL GROUP TO A FORMAL ORGANIZATION
Social Movement Organizations
Feminist Organizations
FaithBased Organizations
BOX 42 CHOOSING AN ORGANIZATION TYPE
QUESTIONS FOR CLASS DISCUSSION
SECTION II
CHAPTER 5
GOVERNING BOARDS
THE ROLE OF BOARD MEMBERS
THE ROLE OF AN EXECUTIVE DIRECTOR VISĀVIS THE BOARD
CREATING A DIVERSE BOARD
BOARD RECRUITMENT AND TRAINING
Board Training
COMMITTEES
Leadership Roles and Staff Support
BARRIERS TO FULL PARTICIPATION IN ORGANIZATIONAL DECISIONMAKING
Interpersonal Relationships Among Participants
BOX 53 INVOLVING CLIENTCONSUMERS IN ORGANIZATION DECISIONMAKING
MEASURING THE SUCCESS OF PARTICIPATORY DECISIONMAKING
SUMMARY
CHAPTER 6
TOOLS FOR DEFINING THE PARAMETERS OF SOCIAL SERVICE ORGANIZATIONS
SERVICE QUALITY
CLIENT ACCESS TO SERVICES
BOX 63 COMMON TYPES OF ACCESS BARRIERS
THE ROLE OF GOVERNMENT REGULATIONS IN DETERMINING CLIENT ACCESS AND PROGRAM QUALITY
THE ROLE OF WORKER DISCRETION IN SELECTING CLIENTS ALLOCATING SERVICES AND MAINTAINING QUALITY
THE ROLE OF MANAGERS AND FRONTLINE WORKERS IN IMPROVING CLIENT ACCESS AND ENHANCING QUALITY SERVICES
Design Options for EmpowermentOriented Services
STRATEGIC AND OPERATIONAL PLANNING
GOALS AND OBJECTIVES
GATHERING INFORMATION ON HOW THE PROGRAM IS WORKING
MANAGEMENT INFORMATION SYSTEMS
QUESTIONS FOR CLASS DISCUSSION
CHAPTER 7
BENEFITS OF DIVERSITY AND CULTURAL COMPETENCY IN SOCIAL SERVICE ORGANIZATIONS
MODELS OF SOCIAL WORK PRACTICE THAT INCLUDE CULTURAL AWARENESS AND SKILLS
CULTURALLY COMPETENT SOCIAL WORK PRACTICE
Ethnographic Interviews
RETAINING AND TRAINING A CULTURALLY DIVERSE STAFF
Training to Enhance Organizational Diversity
TRAINING FOR CULTURAL COMPETENCY
Other Applications of the Ethnoconscious Approach
MEASURING CULTURAL COMPETENCY IN SOCIAL SERVICE ORGANIZATIONS
THE IMPORTANCE OF CLIENT INVOLVEMENT IN DESIGNING A CULTURALLY COMPETENT ORGANIZATION
SUMMARY
SECTION III
CHAPTER 8
LEADERSHIP FOR THE EMPOWERING ORGANIZATION
The Role of Transformational Leaders in the EmpowermentOriented Organization
STAFF RECRUITMENT AND HIRING
Problems With Enforcement
BOX 81 SAMPLE JOB DESCRIPTION FOR AN EXECUTIVE DIRECTORS POSITION IN A SOCIAL SERVICE ORGANIZATION
SUPERVISING ASSESSING AND TRAINING STAFF
STRATEGIES FOR MOTIVATING STAFF
JOB ASSIGNMENT JOB RESTRUCTURING AND JOB AUTONOMY AS MOTIVATING STRATEGIES
JOB REALIGNMENT AND BENEFIT REVIEW
LIMITATIONS OF STAFF INVOLVEMENT IN DECISIONMAKING
SUMMARY
SAMPLE ASSIGNMENTS
CHAPTER 10
THE IMPORTANCE OF TEAM BUILDING IN EMPOWERMENTORIENTED ORGANIZATIONS
INTERDISCIPLINARY COLLABORATION IN TEAMS
PROBLEMS WITH TEAM FUNCTIONING
SKILLS FOR BUILDING AN EFFECTIVE TEAM
Skills for Managers
BOX 101 DEVELOPING AN INTERPROFESSIONAL WORK TEAM
TEAMS AND ORGANIZATIONAL STRUCTURE
CREATING VIRTUAL TEAMS
MEASURING TEAM OUTCOMES AND PROCESSES
SUMMARY
SAMPLE ASSIGNMENTS
SECTION IV
CHAPTER 11
INTERNAL ADVOCACY
SelfHelp Advocacy
ADVOCACY AS A COMPONENT OF ETHICAL PRACTICE
BOX 111 INTERNAL ADVOCACY
USING A PROBLEMSOLVING APPROACH FOR ADVOCACY
ACHIEVING SOCIAL JUSTICE
SAMPLE ASSIGNMENTS
CHAPTER 12
IDENTIFICATION OF APPROPRIATE FUNDING SOURCES
PROPOSAL WRITING
Cover Letter
Goals and Objectives
Evaluation
DEVELOPING BUDGETS
Expenditures
BOX 122 BUDGETING
IMPLICATIONFOR EMPOWERMENT
SUMMARY
CHAPTER 13
INTERNAL VERSUS EXTERNAL EVALUATIONS
Agency SelfEvaluation
Empowerment Evaluation
Limitations of Participatory Approaches
OUTCOME EVALUATION
BOX 131 OBJECTIVES FOR AN EMERGENCY SHELTER PROGRAM
Looking at Costs and Benefits
PROCESS EVALUATION AND IMPLEMENTATION ANALYSIS
BOX 132 CHOOSING AN EVALUATION DESIGN
Confidentiality
Cultural Competency
BOX 133 CULTURALLY COMPETENT RESEARCH
SUMMARY
QUESTIONS FOR CLASS DISCUSSION
CHAPTER 14
USING INFORMAL NETWORKS
MEDIATING INSTITUTIONS
INTERAGENCY COLLABORATION
BOX 141 ESTABLISHING COLLABORATIVE PARTNERSHIPS
INCREASING THE POLITICAL POWER OF THE ORGANIZATION
BOX 142 INCREASING ORGANIZATIONAL POWER FOR LOBBYING
INCREASING THE POWER OF ORGANIZATIONAL CONSTITUENTS
Political Empowerment
SUMMARY
CHAPTER 15
SKILLS NEEDED BY THE TRANSFORMATIVE LEADER IN EMPOWERMENTORIENTED SOCIAL SERVICE ORGANIZATIONS
STRENGTHS OF THE EMPOWERMENT MODEL
IMPLICATIONS FOR THE FUTURE OF MANAGEMENT PRACTICE IN THE SOCIAL SERVICES
BOX 151 CRITERIA FOR SUCCESS
APPENDIX
References
Index
C
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P
Q
S
T
V
Copyright

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About the author (2006)

Donna Hardina, MSW, PhD, is a Professor in the Department of Social Work Education at California State University-Fresno. Her practice experience includes case advocacy, community organization, and nonprofit management. Dr. Hardina has written extensively on nonprofit management, community organization, and social welfare policy. She is the author of An Empowering Approach to Managing Social Service Organizations (2006), Analytical Skills for Community Organization Practice (2002), and numerous journal articles.

Jane Middleton, DSW, is a professor and chair in the department of social work education at California State University, Fresno. She is president-elect of the California chapter of the National Association of Social Workers. Dr. Middleton serves on numerous community, state, and national boards. She previously held the position of chair of the master's of social work program in the school of social administration at Temple University.

Salvador Montana, MSW, Phd(c), is a lecturer in the department of social work education at California State University, Fresno, and is currently completing his doctorate at the University of Texas at Austin. He has more than 20 years of direct practice experience in public social services and more than 4 years of special projects experience related to university-cummunity endeavors. He previously served as the director of children and family services in Fresno County.

Roger A. Simpson, PhD, is an assistant professor in the department of social work education at California State University, Fresno. Dr. Simpson has lectured and consulted on multicultural issues and culturally competent approaches to service delivery. He is a member of the National Association of Social Workers and the Council on Social Work Education.

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