Practice What You Preach: What Managers Must Do to Create a High Achievement Culture

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Simon and Schuster, Jul 2, 2003 - Business & Economics - 272 pages
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Are employee attitudes correlated with financial success? Unequivocally yes! according to consultant and bestselling author David H. Maister. Based on a worldwide survey of 139 offices in 29 professional service firms in numerous lines of business, Maister proves that companies perceived by their employees to practice what they preach in matters of client commitment, teamwork, high standards, and employee development are more successful than their competitors. Put simply, employee dedication causes improved financial performance.
Through in-depth interviews, Maister explores the crucial role of the individual manager in promoting high morale among employees. Practice What You Preach boasts specific action recommendations from the managers of these "superstar" businesses on how to build an energized workplace, enforce standards of excellence, develop people, and have fun -- all in the name of profit. As a result, Practice What You Preach can help any manager increase profitability, and provides proof that great financial rewards come from living up to the standards that most businesses advocate, but few achieve.
  

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Review: Practice What You Preach: What Managers Must Do to Create a High Achievement Culture

User Review  - Bassel - Goodreads

read the full book and found it to focus mainly on how to keep your employees happy and motifated. although i am not into statistics i could not judge if the information is constructed preperly or not. its a good book though. Read full review

Contents

Introduction
1
The Survey
9
Tramster A Case Study
16
How Successful Offices Did It
28
Northport A Case Study
36
Correlations with Financial Performance
48
Mustang Communications A Case Study
53
The Predictive Package
63
Bellerephon A Case Study
113
Age Levels
121
Arkwright Sutton A Case Study
128
Additional Comparisons
136
McLeary Advertising A Case Study
142
Julies Perspective
156
Lessons The Manager
160
Lessons Creating the Success Culture
168

Archipelago A Case Study
70
The Path to Performance
77
Tigrette A Case Study
85
Firm or Office? Whats Driving Things?
94
Mortimer Ransford A Case Study
99
The Effects of Office Size
110
Lessons Developing People
176
Lessons Other Topics
184
Its Not One or the Other Its Both
190
The Courage to Manage
193
Copyright

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About the author (2003)

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

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