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achieved Acoustic couplers activities alienation allocations amount answer approach aspects binary calculations Chapter clearly clerical clerk concerned cost dB(A decision decision table disk document creation document handling electromagnetic electromagnetic pulses employees equipment example existence expenditure factors facts floppy disks human illustration improvements increase individual information machine information processing information systems information technology information workers information-processing input instructions interfaces interpersonal communication introduction involved ISAR job categories Joel Moses keyboard managerial managers manipulation measured meetings multi-indexed number of information occur office automation office information office workers operator opportunity cost organization organizational output paper particular person possible potential problems productivity professional question reality records relationship savings screen secretary shown in exhibit significant simply society spent storage stored information Summary switch system analysis system design telecommunications telephone typical typing understanding whilst word processor