New Dimensions of Consumer Satisfaction and Complaining Behavior: Papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chicago, Illinois, October 5-7, 1978Department of Marketing, School of Business, Indiana University, 1979 - Consumer behavior - 201 pages |
Contents
THEORIES AND MODELS | 1 |
Directions for Theoretical Development | 10 |
A Behavioral Assessment of Complaining and Its Implications for Further Research 26 | 26 |
Copyright | |
22 other sections not shown
Common terms and phrases
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