FedEx Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition

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Wiley, Jun 24, 2005 - Business & Economics - 240 pages
2 Reviews
An inside look at leadership practices that enabled the world'sleading shipping company to outthink and outperform its competition

Using firsthand accounts from top leaders at FedEx, FedExDelivers explains how the company became an internationalpowerhouse and one of the most trusted global brands by usingleadership practices that tapped into the creativity and commitmentof its employees.

Both a compelling business story and a prescription for businesssuccess, FedEx Delivers presents a model to show how thesepractices created and sustained an innovation culture. Readers willlearn how to apply this model to their organizations for developinga culture of innovation that evolves with the times and offersfresh solutions to new challenges.

Innovative thinking and disciplined execution are what madeFedEx a market leader, and they can help any business in anyindustry do the same. Each chapter covers a different aspect ofinnovation with real-life stories that highlight its effectiveness,and offers valuable ideas that lead managers through the process ofimplementing those practices.

By breaking innovation down to its three simpleststeps-generation, acceptance, and implementation of ideas-andoffering proven leadership practices that really work, FedExDelivers offers unique insight and invaluable advice on building anorganization that can adapt to any challenge and meet any goal intoday's highly competitive global economy.

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fedex is the worst shipping company they have a complete disregard for there cargo andcustomers.

Review: Fedex Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition

User Review  - Dan Graham - Goodreads

A great account of how FedEx got to be where it is today and the principles and strategies it relies on to continue to innovate and grow Read full review

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About the author (2005)

Madan Birla is a veteran of the “hard” side ofbusiness. In his 22 years at FedEx, he was Managing Director ofSystem Form Engineering (Long-Range Operations and FacilitiesPlanning) and Materials and Resource Planning before being namedManaging Director and Preceptor in the company’s LeadershipInstitute. For eight years as a member of the Long-Range PlanningCommittee, he worked closely with Fred Smith and the seniormanagement team in evaluating strategic what-ifs. At theFedEx Leadership Institute, he was a facilitator of Innovation,Leadership, and Life Balance courses for all levels of managementthroughout the world.
For the past three years, he has been advising executives on how toencourage employee creativity and commitment to build a culture ofinnovation and performance.
His life experiences in two rich cultures, East and West, and hisbroad educational background have prepared him to meld ideas fromengineering, business, and psychology to develop comprehensiveLeading for Innovation models. He completed his undergraduate workin mechanical engineering at the Birla Institute of Technology andScience in Pilani, India. Following that, he enrolled at theIllinois Institute of Technology (IIT) in Chicago, Illinois, wherehe received his master of science degree in industrial engineering.After graduating, he joined RCA Records in Indianapolis, Indiana.While in Indianapolis, he did graduate work in business at ButlerUniversity. After moving to Memphis to join FedEx, he received amaster of science degree in counseling from the University ofMemphis.

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