FedEx Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition (Google eBook)

Front Cover
John Wiley & Sons, Jun 24, 2005 - Business & Economics - 240 pages
2 Reviews
An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition

Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees.

Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges.

Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices.

By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.

  

What people are saying - Write a review

User Review - Flag as inappropriate

fedex is the worst shipping company they have a complete disregard for there cargo andcustomers.

Review: Fedex Delivers: How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition

User Review  - Dan Graham - Goodreads

A great account of how FedEx got to be where it is today and the principles and strategies it relies on to continue to innovate and grow Read full review

Contents

Chapter 1 Innovating and Outperforming the Competition
1
Chapter 2 FedExs Innovation Journey
19
Chapter 3 Why Organizations Do Not Innovate
41
Chapter 4 The Five Dimensions of an Innovation and Performance Culture
61
Chapter 5 Engage Employees in the Enterprise
83
Chapter 6 Expect and Help Employees to Continually Grow
101
Chapter 7 Create a Secure Environment for Expression and Acceptance of Creative Ideas
127
Chapter 8 Encourage Collaborative Development of Creative Ideas
155
Chapter 9 Tap Employees Commitment
173
Conclusion Continuing to Lead the Way
193
Bibliography
199
Index
203
From Reading to Reality
215
Copyright

Common terms and phrases

Popular passages

Page 1 - FedEx was named by Fortune Magazine as one of the 100 Best Companies to Work for in America...
Page 5 - Ideas for reorganizing, cutting costs, putting in new budgeting systems, improving communication, or assembling products in teams are also innovations. Innovation is the generation, acceptance, and implementation of new ideas, processes, products, or services. It can thus occur in any part of a corporation, and it can involve creative use as well as original invention. Application and implementation are central to this definition; it involves the capacity to change or adapt.
Page xxiv - Our vast progress in transportation, past and future, is only a symbol of the progress that is possible by constantly striving toward new horizons in every human activity. Who can say what new horizons lie before us if we can but maintain the initiative and develop the imagination to penetrate them...

References to this book

About the author (2005)

Madan Birla is a veteran of the “hard” side of business. In his 22 years at FedEx, he was Managing Director of System Form Engineering (Long-Range Operations and Facilities Planning) and Materials and Resource Planning before being named Managing Director and Preceptor in the company’s Leadership Institute. For eight years as a member of the Long-Range Planning Committee, he worked closely with Fred Smith and the senior management team in evaluating strategic what-ifs. At the FedEx Leadership Institute, he was a facilitator of Innovation, Leadership, and Life Balance courses for all levels of management throughout the world.
For the past three years, he has been advising executives on how to encourage employee creativity and commitment to build a culture of innovation and performance.
His life experiences in two rich cultures, East and West, and his broad educational background have prepared him to meld ideas from engineering, business, and psychology to develop comprehensive Leading for Innovation models. He completed his undergraduate work in mechanical engineering at the Birla Institute of Technology and Science in Pilani, India. Following that, he enrolled at the Illinois Institute of Technology (IIT) in Chicago, Illinois, where he received his master of science degree in industrial engineering. After graduating, he joined RCA Records in Indianapolis, Indiana. While in Indianapolis, he did graduate work in business at Butler University. After moving to Memphis to join FedEx, he received a master of science degree in counseling from the University of Memphis.

Bibliographic information