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Visible Ops Security: Achieving Common Security and IT Operations Objectives ...
No preview available - 2008
ITIL V3: How to Develop, Implement and Enforce ITIL V3 Best Practices ...
Gerard Blokdijk,Ivanka Menken
No preview available - 2009
ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide ...
Ivanka Menken,Tim Malone,Gerard Blokdijk
No preview available - 2010
Create A Repeatable Build Library 47
Continual Improvement 59
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amount of unplanned asset audit authorized automated Best in Class best practices Carnegie Mellon University Catch & Release change management process change process change requests change success rate CMDB configuration management configuration variance Control Processes create critical culture of change deployed deployment detected changes detective controls DHCP documented effective ensure environment firefighting Gene Kim goal golden builds high-performing IT organizations high-performing organizations identified implemented Information Technology integrity inventory issues ITIL Kevin Behr maintenance windows metrics Microsoft Operations Framework MTTR operations and security outage performing IT organizations phase of Visible pre-production preventive problem management process areas process improvement production infrastructure production systems projects reboot relationship release engineering release management processes release management team Release Process repair repeatable builds Resolution Processes risk scheduled Separation of duty server/sysadmin ratio servers Service Level Management service levels Service Management Software Engineering Institute staff stakeholders Tripwire unauthorized change Visible Ops