The Mediation Process: Practical Strategies for Resolving ConflictProvides mediators and other professionals who use mediationsuch as lawyers, therapists, and personnel managerswith comprehensive, step-by-step instruction in effective dispute resolution strategies. |
Contents
How Mediation Works | 13 |
Initial Contacts with the Disputing Parties | 44 |
Selecting a Strategy to Guide Mediation | 61 |
Copyright | |
16 other sections not shown
Common terms and phrases
acceptable agenda agree agreement alternative American Bar Association approach and arena assess assist parties assist the parties ator behavior caucus child custody cial commitment communication concessions confidentiality conflict constituency cooperative Coser court data collection deadline decision develop diator discuss dispute resolution disputing parties dural dynamics emotions encourage final bargaining focus gain iden identify impartial impasse initiate inter interest-based bargaining interests intervenor intervention interviews intransigent party involved issues in dispute joint session manage medi mediation process mediation services mediator's meet ment moves mutually needs negative nego negotiated settlement negotiation process negotiation teams Negotiators and mediators nonverbal communication offer outcome parent participants party's perception person posi positional bargaining possible problem proposals psychological putants pute questions reach reframing relationship resolve responsibility role settle settlement options settlement range Singson situation Snoqualmie River solutions specific strategy structure symmetrical power team members third party tiations tion tive usually Whittamore