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Allstate annual communication plan Attitude Survey Audits benchmark companies benchmarking process benchmarking study BENCHMARKING TASK FORCE benefits communication Best In Class budget business cycles CATHERWOOD LIBRARY Chairman Class companies Commentary COMMUNICATION BENCHMARKING TASK communication climate communication coordinators Communication Director communication processes communication training COMPANY BACKGROUND competitive conducted consulting corporate employee communication corporate staff critical success factors culture developed Discussion Guide effective communication EFFECTIVENESS MEASUREMENTS Electric EMPLOYEE COMMUNICATION BACKGROUND employee communication function employee communication program employee communication staff employee communication system employee publications evaluate face-to-face communication facilities Federal Express gap analysis global communication global employee communication GLOBAL SCOPE Hewlett-Packard identify IMPLEMENTATION SYSTEMS includes Intemational internal communication international employee Johnson and Johnson major management and employee MANAGEMENT PHILOSOPHY Management Training managers and supervisors meetings mission statement Motorola newsletters ORGANIZATION STRUCTURE participation Paul Elmer professional recommendations STRUCTURE AND RESOURCES SUMMARY COMMUNICATION BENCHMARKING