The Consulting Process in ActionThis book is the accumulation of 35 years of work of the authors who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners themselves, the authors share their repertoire of concepts, strategies, and techniques. The authors identify the six phases of almost any consultant-client working relationship: engaging in initial contact and entry; formulating a contract and establishing a helping relationship; identifying problems through diagnostic analysis; setting goals and planning for action; taking action and cycling feedback; and completing the contract. This book emphasizes the role of the consultant (internal or external) in an organizational setting. The reader will learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. The use every chart, checklist, and reference in this work will improve your job performance. Learn to: recognize the phases in consulting; cope with ethical dilemmas; assess and evaluate your projects; consult in internal settings; facilitate change; and more. |
Contents
Dilemmas Strategies and Learning | 45 |
Consulting Process | 75 |
The Consultants Skills Competencies | 91 |
Copyright | |
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Common terms and phrases
Ability action research activities advocate alternatives appropriate areas assessment Association attitudes Behavioral Science change agents change effort Chapter check sheet clarify client system code of ethics collaboration collecting data commitment competence confront consultant and client consultant roles consultant's role consulting process consulting relationship consulting situation contract criteria data collection diagnostic effective ethical dilemmas EXPERIENCES Ron explore external fact finding feedback Focus focuses force-field function goals Gordon guidelines helper helping the client identified important individual inside consultant internal consultant interpersonal intervention decisions interview involved knowledge Kurt Lewin learning Linker Lippitt Management norms one's organization development organizational oriented phases of consultation planning potential client practice practitioner problem problem-solving procedures profes professional relevant responsibility Ronald Lippitt situational ethics social solve standards sultant teams techniques tence tion trends utilizing values XX X XX XX XX XX XX X