Shared Services in Local Government: Improving Service Delivery
By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
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The Background to Shared Services
The Impetus to Share
Shared Services Case Studies
Anglia Revenues Partnership
The Welland Partnership
Learning from the Case Studies
achieve Adur agreed agreement annual efficiency statements approach areas arrangements assessment Audit Commission authority benchmarking Best Value Borough Council Breckland building control Castle Morpeth cent chief executives collaboration consortium contract costs council tax County Council deliver District Council e-government East Cambridgeshire economies of scale ensure example Figure Forest Heath functions funding Greater Manchester identified impact implementation increase initial internal audit investment involved issues joint building joint committee joint procurement jointly Lincolnshire local councils Mid Sussex ODPM officer opportunities option organization outcomes payroll performance potential private sector programme public sector public services reduced responsibility revenues and benefits risk savings service delivery service improvement service providers shared service project South Kesteven staff strategic structure targets transformation value for money waste Welland Welland shared service West Lindsey