Shared Services in Local Government: Improving Service Delivery

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Gower Publishing, Ltd., 2007 - Political Science - 211 pages
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By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
  

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Contents

The Background to Shared Services
5
The Impetus to Share
17
Shared Services Case Studies
39
Anglia Revenues Partnership
67
The Welland Partnership
79
Learning from the Case Studies
101
The Shared Services Scene in Late 2006
135
The Fifth Wave
159
The Sixth Wave?
169
Welland Shared Service Project Principles and Protocols
181
Further Reading
203
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