Workplace Bullying: What we know, who is to blame and what can we do?

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CRC Press, Nov 1, 2001 - Technology & Engineering - 224 pages
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Workplace bullying is an area that has attracted significant press attention throughout the last decade. A variety of well publicized surveys have revealed that this is an issue endemic in working life in Britain; and, at a conservative estimate, over half the working population can expect to experience bullying at work (either directly by being bullied, or through witnessing it) at some stage in their careers. This is now seen to be a disturbing event, with something like a fifth of witnesses and a quarter of direct targets leaving their organizations.
This serious damage to individuals has been accorded little direct research in Britain, although it has resulted in court cases brought under health and safety and equal opportunities legislation. The recognition of the problem and the emergence of court cases, have both served to focus employers on the need to deal with the issue. The recent strike vote at Ford in Dagenham, asking the employer to enforce existing anti-harassment policies, highlights the fact that having paper policies is not enough. Workplace Bullying is derived from the largest survey ever carried out on workplace bullying, supported by the CBI, TUC, Federation of Small Businesses, IPD, and the HSE among others. This study covered 5,500 people, but the book goes beyond it to explore all the issues associated with what is becoming a major issue in organizations.
  

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Contents

Introduction
1
Waves of awareness around the world
2
Why now?
4
What is bullying at work?
8
What comes next?
16
The targets of bullying
19
Is there really a problem?
22
Asking if people have been bullied
23
A pressure situation
116
At the level of society
117
Dealing with complexity
120
What is bullying?
121
What is bullying at the interpersonal level?
123
Bullying at the workgroup level
128
Bullying at the organisational level
131
Further levels of analysis
133

Identifying highrisk groups
25
Bullying as a drawnout affair
27
Being bullied in groups
32
What do targets do when faced with bullying?
33
Measuring bullying
36
What bullying behaviours are reported?
37
how many are actually bullied?
40
Outcomes of bullying
43
Behavioural implications of bullying
51
Bullying affects the organisation
54
Who pays for the effects of bullying at work?
59
Costs to society
60
Who bullies?
63
Defining a bully
64
What do bullies do?
65
A problem with the data
68
Other sources of data regarding bullies
71
Stereotyping
79
Trying to crack the complexity
80
Implications for the organisation
82
Bullying and corporate culture
85
Corporate culture defined
86
The culture web
87
Putting the web together
97
One culture or many subcultures?
98
Labelling the paradigm
100
What causes bullying the instigators
101
Instigators at the individual level
103
Instigators at the dyadic level
107
Instigators at the group level
110
Instigators at the organisational level
112
Combining the factors together
115
Summary
134
Who is to blame?
135
At the individual level
136
At the group level
141
Summary
142
What can individuals do?
145
If you are being bullied
147
Using informal methods to get help
149
Using formal methods to get help
153
Leaving the organisation
155
Getting back to normal
156
Whistleblowing
159
What we can all do
161
What can organisations do?
163
Policy and procedures
164
tackling bullying in other ways
176
Monitoring
180
Tackling pockets of bullying
182
Prevention of bullying
183
Future developments
185
Diversity
186
Organisations that bully
187
The ripple effect
189
The nature and prevalence of bullying at work
191
Moving forward
192
Sampling for surveys
193
Negative behaviours at work
195
Useful contacts
197
References
199
Index
207
Copyright

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