Management and the Worker: An Account of a Research Program Conducted by the Western Electric Company, Hawthorne Works, Chicago |
Contents
INTRODUCTION | 3 |
3 | 40 |
THE GROWTH AND DEVELOPMENT OF THE INTERVIEWING | 189 |
Copyright | |
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afternoon asked Assembly Test Room attitude average hourly output BANK WIRING OBSERVATION behavior bogey boss cent clique complaints conferences curves daywork discussed earnings effect employees experiment Experimental Periods expressed fact factors fatigue favorable feel Figure foot-candles function girls group chief Hawthorne hourly rate improvement increase individual industrial inspector interest interval interviewing program investigators layout operator lunch mean ment method Mica Splitting Test monotony morning Operating Branch Operator 1A output rate overtime Period VII personnel piecework problems pulse product question rank record regular department relation Relay Assembly Test rest pauses rest periods result S₁ section chief sentiments situation soldering solderman Splitting Test Room supervision supervisors supervisory training talk tended test room observer test room operators things tion told topics unfavorable W₁ wage incentive week weekly Western Electric Company wiremen WIRING OBSERVATION ROOM worker