Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work (Google eBook)

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John Wiley & Sons, Feb 18, 2010 - Business & Economics - 208 pages
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Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience

Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."

  • Provides lessons learned and case studies from real experience
  • Discusses key knowledge flow components, success factors and traps, and where to start

Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.

  

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The market offers numerous books on knowledge management, but this manual provides a refreshing change. Far too many of its competitors share the conceptual weaknesses author Frank Leistner warns against: They treat knowledge as if it were the same as information, and they take refuge in abstraction, rather than addressing the complex human challenges inherent to knowledge transfer. Leistner draws on his own experience with ToolPool, a knowledge-sharing initiative at SAS, and uses it to provide concrete examples. He proves pragmatic and realistic about the challenges involved, and he offers specific suggestions. getAbstract recommends his book to anyone interested in innovation or corporate culture, as well as to managers who are developing learning organizations or guiding knowledge management initiatives.
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http://www.getabstract.com/summary/13863/mastering-organizational-knowledge-flow.html
 

Contents

WHY THIS BOOK?
TERMINOLOGY AND DEFINITIONS
TAKING A HOLISTIC VIEW
GETTING INTO THE FLOW
TOOLPOOL
NOTES
PROJECT VERSUS INITIATIVE
TEAM STRUCTURES
NOT ONLY TECHNOLOGY
COPS
SKILLS MANAGEMENT
KNOWLEDGE BASES
PORTALS
OPEN SPACE TECHNOLOGY
SEARCH
STORIES

STRATEGY AND ASSESSMENT
BIG BANG OR SMALL
NOTES
WHO SHOULD INTRODUCE AND DRIVE KNOWLEDGE FLOW MANAGEMENT?
WHO SHOULD WORRY ABOUT KNOWLEDGE FLOW MANAGEMENT?
KNOWLEDGE INTERMEDIARIES
NOTES
PASSIONATE INITIATIVE SUPPORT
CULTURE
TRUST
EXECUTIVE SUPPORT
MULTIPLE DRIVERS
NOTES
THE MYTH OF BUILD IT AND THEY WILL COME
THE PULSE
KEEP IT SIMPLE
THE POWER OF SCALING
MOTIVATION
WHAT IF YOUR KNOWLEDGE TAKES A WALK?
NOTES
BARRIERS HINDERING THE FLOW
HOW LONG?
SHARING KNOWLEDGE TAKES EFFORT
I NEED TWO MORE WEEKS
LESS CAN BE MORE
LEGAL LIMITATIONS
NOTES
ASSET OR POINTER?
KNOWLEDGE TRANSFER SESSIONS
NOTES
MEASURE TO GET WHAT YOU WANT
MEASURING QUALITY
ANALYZE YOUR INITIATIVE
FEED IT BACK
NOTES
THE ROLE OF WEB 20++
SOCIAL MEDIA INTERNALLY
WHAT ABOUT 2020?
SPECIAL ROLES AND JOBS
CREATIVITY LEAP THROUGH COMMUNITIES
TECHNICAL INFRASTRUCTURES
NOTES
A
C
D
E
H
J
L
M
N
Q
S
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Copyright

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About the author (2010)

Frank Leistner, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens-Nixdorf in a United States–Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.

Bibliographic information