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REVIEW OF THE LITERATURE
EXPERIMENTAL DESIGN AND PROCEDURES
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Analysis of variance assessment Berenson Carkhuff ratings client and counselor client ratings Clinical Psychology communication Consulting Psychology core facilitative conditions correlations counseling conditions counseling interview Counseling Psychology counseling relationship counselor group counselor self-ratings counselors Carkhuff scales counselors rated demonstrated effects Empathy Respect Genuineness evaluation experience experimental face counseling face to face high levels higher hours of training hypothesis independent ratings individuals inexpert interaction interpersonal interpersonal relationships Journal of Consulting Journal of Counseling levels of empathy levels of facilitative mental health patients positive problems profes professional counselors professional therapists psychiatric psychotherapy raters rating scales ratings of counselors ratings of empathy Relationship Questionnaire reliability responses role schizophrenic segments self-exploration significant differences significantly Sobey social standard deviations subjects TABLE tape telephone and face telephone counseling therapists tions trained and untrained trained lay counselors trained volunteers training program Truax untrained counselors variables verbal visual cues volunteer counselors