A Guide to Computer User Support

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Course Technology, 1999 - Computer programming - 360 pages
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Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.

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Contents

Introduction to End User Computing
1
CHAPTER
25
CHAPTER THREE
49
Copyright

13 other sections not shown

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About the author (1999)

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

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