A guide to computer user support

Front Cover
Course Technology, 1999 - Business & Economics - 360 pages
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This guide provides an overview of the knowledge, skills and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, the book emphasizes problem-solving and communications skills in addition to technical knowledge. Using creative Hands-On exercises and Case Projects, readers apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for the team-oriented work environment of the 90s.

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Contents

Introduction to End User Computing
1
CHAPTER
25
CHAPTER THREE
49
Copyright

13 other sections not shown

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About the author (1999)

Fred Beisse teaches Computer Information Technology courses at Lane Community College in Eugene, Oregon, where he has designed and taught courses in user support, information analysis and visualization, project management and geographical information systems. He has over 25 years of experience in computer management positions where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.