Performance Consulting: Moving Beyond Training
The traditional training process confuses training activity with performance improvement by focusing on employees' learning needs, rather than on their performance needs. Traditional programs focus on developing excellent learning experiences, while failing to ensure that the newly acquired skills are transferred to the job. Thus, to be effective, training professionals must become "performance consultants, " shifting their focus from training delivery to the performance of the company and its individual contributors. Dana & Jim Robinson describe an approach suitable for use in any organizational setting or industry and with any content area. Dozens of useful tools, illustrative exercises, and a case study that threads through the book show how the techniques described are applied in an organizational setting.
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Review: Performance ConsultingUser Review - Al - Goodreads
Performance Consulting: Dana and James Robinson Central Truths 1. Human performance is complex and is affected by variety of factors. 2. Only 10% to 20% of what is learned actually transfer to the job ... Read full review